GOT QUESTIONS?

FAQ

Everything you need to know before joining, and a few things members ask us every week.

  • Fill out the waitlist form, we’ll get in touch when a trial spot opens, you play one free trial game, and if it’s a good fit you’re in. We hold your spot for 24 hours after your trial.

  • Bring both a white top and a blue top to every session — teams swap colours week to week. You can also buy a reversible Playfit jersey from our gear page.

  • Yes, all sessions are co-ed/mixed. Everyone is welcome regardless of gender, skill level, age, or background.

  • Yes — your membership reserves a spot in your session and we can’t give it to someone else. If you can’t make it, notify us at least 24 hours ahead. Less than 7 hours notice (or no-show) incurs a $10 fee. If you let us know early, we’ll try to find you a fill-in game to make up for it — and filling in for other sessions is free.

  • Yes. 95% of members continue each season so we auto-renew by default. To cancel a weekly membership give 14 days notice. Season/Yearly memberships must be cancelled before the last game of the current season.

  • Yes — each additional session requires an additional membership. Filling in for other sessions when invited is always free though.

  • If the BOM real-time forecast reaches 39°C, sessions are cancelled. You'll be notified by text as early as possible. Otherwise sessions run as normal, with extra breaks every 10 minutes.

  • Unfortunately not — you need to know the basic rules and how to play safely before your trial. If you’re keen to learn, we suggest finding a private coach first and then coming back to us.

Still have a question? Text us on 0494 041 703 or get in touch.